Double trouble for Nissan

Having setup a dedicated call centre for the management of customer enquiries following the data breach in March 2024, Nissan, was not happy when the third-party, call centre specialist Oracle CMS, became also a victim of a data breach.

“Regrettably, we became aware on 18 April that the external supplier we contracted to manage our dedicated cyber incident call centre, OracleCMS, was impacted by its own data breach that affected several of its clients, including Nissan,” Nissan Oceania said in a 21 May update on its incident page (https://www.nissan.com.au/website-update.html).

The initial Nissan Oceania breach saw various government ID documents compromised, including passports and Medicare card details. The Akira ransomware gang claimed responsibility for the hack.